To qualify for a return or exchange:

• Your item must be unused, in original condition, and in its original packaging.
  
• You’ll need to provide proof of purchase (order confirmation or receipt).
  
• Returns must be requested within 30 days of receiving your order.
  

Once your return is approved, we’ll send you the instructions and return address details.

Because each NOKA arrangement is handcrafted and arranged to order, we can’t accept returns for:

• Items damaged through use or handling
  
• Sale, clearance, or gift card purchases
  
• Custom arrangements or vase bundles
  
• Personalised products
• Hazardous materials, flammable liquids, or gases
• Perishable goods

If your order arrives damaged or incorrect, contact us immediately — we’ll replace it at no cost.

Once we receive and inspect your return, you’ll receive an email confirming your refund.

Refunds are processed to your original payment method within 5–10 business days.

If your refund hasn’t appeared after 10 days, please contact your bank or card provider first — then reach out to us at support@shopnoka.com and we’ll help.

If your return is due to damage, defect, or an incorrect, please contact us promptly so we can make it right.
For change-of-mind returns, shipping costs are the responsibility of the customer.

Every NOKA piece is crafted with care to bring stillness and lasting beauty into your space.

If it doesn’t — we’ll make it right. That’s our Calm Guarantee